Step 1 — Send us the brief
Email sales@holodxb.com or use the Request a Demo button. The more detail in the brief, the faster we can quote. We are looking for: dates, venue, audience size, the goal of the activation, and any reference imagery for content style.
If you don't have all of this yet, send what you have. We'll book a 20-minute call to fill in the gaps.
Step 2 — Quote and unit selection
Within one working day we send back a quote covering hardware, install, content management and standby support. The quote also recommends a unit size based on your venue and audience.
Custom 3D content production, extended on-site staffing and multi-unit installations are quoted as add-ons.
Step 3 — Agreement and deposit
To lock in the dates we need a signed rental agreement and a deposit. The agreement spells out the rental period, what is included, the cancellation policy and coverage. Read it before signing — we are happy to clarify anything.
Step 4 — Delivery, install and calibration
Our crew arrives ahead of your go-live time with the unit, cabling and content. Install typically takes 60 to 120 minutes including calibration of the directional display.
We ask for: a stable power outlet, a cleared area for the unit, and someone from your team on-site to confirm placement.
Step 5 — Going live
Once you sign off the install, your activation is live. Content updates can be pushed remotely through the dashboard at any point during the rental — no need for us to come back on-site for a content swap.
Standby support is on call by phone or WhatsApp throughout. For high-stakes events we recommend booking on-site standby as an add-on.
Step 6 — Collection and pack-down
At the end of the rental period, email support@holodxb.com with the requested details and we'll schedule collection. Units must be packed in the original protective cases — full instructions are on the Rentals page.