How to Contact Holodxb Technical Support

Getting the Help You Need, When You Need It

At Holodxb, we are committed to ensuring a smooth and successful holographic experience for your event. If you encounter any technical issues or have questions regarding the setup or operation of your holobox, our dedicated technical support team is here to assist you.

1. Before You Contact Support:

To help us assist you more efficiently, please try the following before reaching out:

• Consult Our Help Center: Check relevant articles in this Help Center (e.g., Holobox Not Displaying Content: Common Fixes, Resolving Image Quality or Distortion Issues) as many common problems have immediate solutions.

• Gather Information: Have the following details ready:

  • Your name and company name

  • Your rental agreement number or booking reference

  • The holobox model you are using

  • A clear, concise description of the issue you are facing

  • Any troubleshooting steps you've already attempted

2. Contacting Technical Support:

A. During Business Hours (General Support & Setup Questions):

• Phone: Call our main support line at [Your Phone Number Here]. Our support hours are [e.g., Sunday - Thursday, 9:00 AM - 6:00 PM GST].

• Email: Send a detailed email to [Your Support Email Here]. We aim to respond to all email inquiries within [e.g., 4-8] business hours.
  B. Emergency On-Site Support (During Live Events):

• For critical issues occurring during a live event outside of standard business hours, please refer to the Emergency Support Hotline number provided in your rental agreement. This line is for urgent, event-critical malfunctions.

3. What to Expect:

• Initial Assessment: Our support agent will listen to your issue and ask clarifying questions to understand the problem.

• Remote Guidance: Many issues can be resolved with guided troubleshooting over the phone or via video call.

• On-Site Dispatch: If remote troubleshooting is unsuccessful and the issue is critical, we will assess the need to dispatch a technician to your location (this may be subject to your rental agreement terms).

We are here to ensure your holographic display runs perfectly. Don't hesitate to reach out!