FAQs for Quick Solutions

Quick Answers to Your Holodxb Questions

Here you'll find answers to the most frequently asked questions about Holodxb holobox rentals, content, and operation.

General Rental Questions:

• Q: What is a holobox?

  • A: A holobox is a display unit that uses specialized projection techniques to create the illusion of 3D objects or animations floating inside, without the need for special glasses.

• Q: What types of events are holoboxes suitable for?

  • A: Holoboxes are perfect for product launches, exhibitions, trade shows, corporate events, retail displays, museums, and any event where you want to create a unique and captivating visual experience.

• Q: Do you offer long-term rentals?

  • A: Yes, we offer flexible rental durations including daily, weekly, monthly, and custom long-term options. Contact us for a tailored quote.

• Q: Can I rent more than one holobox?

  • A: Absolutely! We can supply multiple units for larger events or concurrent activations.

• Q: Where do you operate?

  • A: Holodxb provides services across all major emirates in the UAE, including Dubai, Abu Dhabi, and Sharjah.

Content & Customization Questions:

• Q: Can I use my own content?

  • A: Yes, you can use your own pre-rendered 3D content. Please refer to our Guidelines for Creating Your Own Holobox Content for technical specifications.

• Q: What file formats do you support?

  • A: We primarily recommend MP4 (H.264 codec) video files with a pure black background. See Supported File Formats for Holographic Displays for details.

• Q: Do you offer content creation services?

  • A: Yes, Holodxb has a dedicated creative team that can design, animate, and optimize custom holographic content for your event. Learn more at Holodxb Content Creation Services and Packages.

• Q: Can the holobox display be interactive?

  • A: Many of our holoboxes can be integrated with interactive elements like touchscreens, motion sensors, or gesture control. Discuss your interactive vision with our team.

Setup & Operation Questions:

• Q: Is setup and de-installation included?

  • A: For most rentals, professional delivery, setup, and de-installation are included or available as an add-on service. Our technicians ensure everything is perfectly calibrated.

• Q: Do I need special lighting for the holobox?

  • A: While holoboxes perform well in various conditions, optimal results are achieved in environments with controlled ambient light, avoiding direct glare. See Optimizing Viewing Angles and Lighting.

• Q: How do I connect my laptop to the holobox?

  • A: Most holoboxes connect via HDMI. Simply plug in your laptop, select the correct input, and configure your laptop's display settings. Detailed steps are in Connecting Your Device to the Holobox.

• Q: What if the holobox stops working during my event?

  • A: First, try basic troubleshooting steps (power cycle, check cables). If the issue persists, contact our emergency technical support line immediately, provided in your rental agreement. Refer to What to Do If Your Holobox Malfunctions During an Event

Billing & Account Questions:

• Q: What payment methods do you accept?

  • A: We accept bank transfers, credit/debit cards, and company cheques. See Payment Methods and Invoicing for full details.

• Q: What is your cancellation policy?

  • A: Our cancellation and rescheduling policies are detailed in your rental agreement. Please refer to Cancellation Policy and Rescheduling Your Rental for general terms.

• Q: How can I view my past invoices?

  • A: You can usually access your account dashboard on our website or contact your account manager for copies of your invoices.