Important Notes

Booking Confirmation: All rentals require a signed agreement and deposit to confirm booking dates.


  • On-Site Support: For complex installations, our technicians provide full setup, calibration, and on-site standby support.

  • Liability: HOLODXB is responsible for equipment functionality prior to handover. Client is responsible for proper care and usage during the rental period.

  • Damage/Loss: Any damage or loss to the Holobox unit or accessories during the rental period may incur additional charges, as per the rental agreement.

Have More Questions? Contact Our Support Team

Thank You For Choosing HOLODXB. We're Here to Help.

Returning Your Holobox

How To Prepare For Collection:
Email Our Team With The Following Information:
Send An Email To: Support@holodxb.com

Include The Following:

  • Full Name

  • Email Address Used For Booking

  • Rental Agreement Number

  • Collection Date & Time (if different from original schedule)

  • Any noted issues or feedback during the rental period

Our Team Will Confirm Collection Logistics Within 1 Business Day With Next Steps.

Return Conditions:

  • All Holobox units and accessories must be properly packed as instructed or in their original protective cases.

  • Equipment must be clean and free from user-induced damage beyond normal wear.

  • A final inspection will be conducted upon return. Any damages or missing items will be noted and discussed.

Rental Agreement Highlights

Rental Conditions:

  • Rental Period: Specified and agreed upon in the rental contract, typically from delivery to collection dates.

  • Usage Guidelines: Holobox units must be operated within specified environmental conditions and according to the provided instructions.

  • Pre-Rental Inspection: Clients are encouraged to inspect equipment upon delivery and report any pre-existing issues immediately.

  • Accessories: All rented accessories (e.g., stands, content playback devices) must be returned in their original condition.

Cancellation Policy:

  • Cancellation within 7 days of the rental start date may incur a cancellation fee.

  • Full details on cancellation terms are outlined in your comprehensive rental agreement.

Equipment Malfunction & Support

During Your Rental:

  • Technical Support: In case of any technical issues, immediately contact our dedicated support team via phone or email.

  • Troubleshooting: Our team will guide you through troubleshooting steps to resolve minor issues promptly.

  • Replacement Unit: If a critical malfunction occurs that cannot be resolved remotely, HOLODXB will endeavor to provide a replacement unit within a reasonable timeframe, depending on location and availability.

What's Covered (by HOLODXB):

  • Manufacturing or functional defects that impede normal operation.

  • Faulty materials or workmanship identified upon delivery.

  • Internal component failure under normal, agreed-upon usage.

What's NOT Covered (Client Responsibility):

  • Accidental damage or misuse (e.g., drops, spills, impacts).

  • Damage due to improper power supply or unauthorized modifications.

  • Usage outside specified environmental conditions (e.g., extreme temperatures, excessive dust, water damage).

  • Loss or theft of equipment.

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